HELP CENTRE

Account queries

Can I reset my password?

Yes, you can reset your password.

If you need to reset your password, click here. Type your email address into the box provided and click ‘Reset password’. You will then be sent an email containing a link which will allow you to change your password.

I still haven’t received my password email

First, please check your junk folder. If the email is not in your junk folder and you still haven’t received a ‘reset password’ email after two minutes, please contact our customer services team at:

[email protected]
or call +44 20 7316 9592

How do I change my email address?

If you would like to change your email address please contact our customer services team. They will be able to do this for you. Email them at

[email protected]
or call +44 20 7316 9592

How do I add Chartis to my safe senders list?

If you are still not receiving emails from Chartis this can be down to the security settings at your organisation. To fix this, the IT department at your organisation will need to add Chartis to your whitelist. All the details needed for Chartis to be whitelisted can be found here.

Subscriptions

What is the difference between subscription options?

Chartis offers three different types of subscriptions that are catered for different user needs.

For more information on our subscription packages, click here.

How much is a subscription?

To see more information about the price of each subscription, please contact us.

How long is a Chartis subscription?

A subscription lasts 12 months from the order date.

How can I upgrade my subscription?

To upgrade your subscription email [email protected]. Your account manager will be in touch to discuss your options.

What are my payment options?

You can pay for your subscription online by credit card (Visa, MasterCard, American Express). You will receive immediate access using credit card payments.

You can request an invoice be sent to your company by emailing customer services at [email protected].

We also accept BACS transfer – email customer services at [email protected] for more details.

Online access will only be granted upon receipt of payment. Please note that your subscription (both print and online) will not commence until full payment has been received.

Can my company sample a corporate subscription?

We offer group trials to organisations looking for a corporate subscription. Group trials are subject to approval as we need to evaluate your needs and requirements.

How much does a corporate subscription cost?

There isn’t a set price for a corporate subscription. We take many things into consideration so that we can ensure you receive the most out of your subscription – this includes the content you wish to access, how many users and your delivery preferences. 

Can a corporate subscription span multiple offices?

Yes, it can – there’s no limit to how many of your offices can be incorporated into an agreement.

All we need to know is which offices you want to include, and who the users are within them.

How do I take out a corporate subscription?

First you must send an enquiry so we can create a tailored subscription that suits the needs of your organisation. To do so you can fill an enquiry form here.

Is there a limit to the number of users that can be included?

No, a corporate subscription can consist of as many users as you like. We have small contracts with companies for three users, whilst others have agreed worldwide access for all their employees.

How can I find out if my company already has a corporate subscription?

To find out if your company has a corporate subscription please fill in the form here, or contact us on the following:

UK & Europe: +44 20 7316 9300

Americas: +1 646 736 1850

Asia & ROW: +852 3411 4828

Newsletters

How do I receive newsletters?

To sign up to the Chartis newsletter, click here.

Fill in your details and at the bottom of the page click on ‘Sign up’.

How do I unsubscribe from the newsletter?

To unsubscribe, simply click on the unsubscribe link that is at the bottom of the newsletter.

How often do I receive the newsletter?

You will receive the newsletter once every quarter.

Advisory

Advisory Q1
Advisory Q2
Advisory Q3

Other

What are your terms & conditions?

You can see our full list of terms & conditions here.

Where can I find your privacy policy?

You can find our privacy policy here.

Where can I find your cookie policy?

You can find our cookie policy here.